Refund policy

Return | Refund | Exchange | Store Credit Policy

At Twinkklzz, all products undergo strict quality checks before dispatch. Returns and exchanges are accepted only for damaged or defective items.

Return Eligibility

  • Item must be damaged or defective upon delivery
  • A 360° parcel opening video is mandatory as proof
  • Video must be recorded in one continuous shot, showing:
    • Sealed parcel
    • Unboxing process
    • Product clearly with issue

Return Conditions

  • Product must be unused
  • Must include original tags & packaging
  • Must be shipped within 48 hours of approval

⚠️ Important:

  • Tampered or edited videos will be rejected
  • Claims without valid video proof will not be accepted or responded to

❌ Non-Returnable Cases

  • Change of mind
  • Size or fitting issues
  • Color or style preference
  • Any non-damage related reason

Return Process

  • Raise request within 24 hours of delivery

Share:

  • Order ID
  • 360° opening video
  • Issue description

Contact:

⚠️ Note:
Messages without valid video proof for damage claims will not receive a response.

After Approval

  • Return instructions will be shared
  • Product must be shipped within 24 hours

Exchange Policy

  • Applicable only for damaged items
  • Requires 360° opening video proof
  • Request within 48 hours of delivery

Shipping Charges

  • Return shipping: Customer responsibility
  • Reshipping charges: Customer responsibility

Store Credit Policy

  • If return or exchange is not possible, a store credit will be issued
  • If the ordered product is unavailable or has a manufacturing defect, store credit may be provided

Validity

  • Store credit will be valid for 30 days from the date of issue

Usage

  • Can be used to purchase any product on the website
  • Valid for the same amount as the original order value