Return | Exchange | Refund Policy

We have a 24Hours return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at contact@twinkklzz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at contact@twinkklzz.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All our products are returnable as per our Returns Policy and you need to email us within 24 hours for us to approve your return request. All requests received after 24 hours of order delivery will be rejected. 

Exchanges
We offer an exchange for your returned product by sharing a refund coupon code. Once we share the refund coupon code, you can place a new order on the website and make the payment equivalent to the amount of your returned product using the refund coupon code. 

Refunds
We offer refunds only in the form of Coupon Credit. The coupon value depends upon the value of your product returned.  Prepaid order returns are given a full value of the product price they had paid for their order, whereas a minimal deduction of the 'shipping+cash handling charges' worth ₹120 is made for orders that were placed as Cash on Delivery at checkout. 

In orders where a customer returns 1 product out of 2 or multiple products, no amount is deducted while giving refunds as we assume such an order is a partially successful order. We initiate a refund once the returned product has reached us in its proper condition along with the tags.
You will be receiving your refund coupon code (RCC) within 24 hours of return received at our warehouse.